tag:blogger.com,1999:blog-7576304856822747833.post4981219014711492218..comments2023-04-25T10:53:41.715-07:00Comments on LittleBear's Blog: When sales go wrong...ClaireSibleyhttp://www.blogger.com/profile/13151102687494908277noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-7576304856822747833.post-58025067506094535412010-09-20T06:21:36.191-07:002010-09-20T06:21:36.191-07:00I think you did the right thing - I always think i...I think you did the right thing - I always think if you do everything to please customers, even if it was their fault then they will be more likely to come back and not be put off. I've made mistakes before when buying - it is so easy to do!Anonymoushttps://www.blogger.com/profile/11492786501701306390noreply@blogger.comtag:blogger.com,1999:blog-7576304856822747833.post-80793568150411024842010-09-19T14:39:25.473-07:002010-09-19T14:39:25.473-07:00That's interesting Neen - would that person ha...That's interesting Neen - would that person have gone back to M&S and asked for a refund because they lost the hat they'd bought there?<br />It was generous of you to refund on the pattern, Claire and I'd have done the same though it is very clear it's a pattern.Anonymoushttps://www.blogger.com/profile/04594661627722708943noreply@blogger.comtag:blogger.com,1999:blog-7576304856822747833.post-17159756548922520762010-09-19T13:03:54.446-07:002010-09-19T13:03:54.446-07:00You did the right thing - you must have been disap...You did the right thing - you must have been disappointed though!kirstyhttps://www.blogger.com/profile/02730968247333102905noreply@blogger.comtag:blogger.com,1999:blog-7576304856822747833.post-28306173009116222542010-09-19T09:44:54.338-07:002010-09-19T09:44:54.338-07:00thanks Neen - can't believe someone wanted a r...thanks Neen - can't believe someone wanted a refund for a lost hat, crazy!ClaireSibleyhttps://www.blogger.com/profile/13151102687494908277noreply@blogger.comtag:blogger.com,1999:blog-7576304856822747833.post-91873319187092253692010-09-19T09:17:51.581-07:002010-09-19T09:17:51.581-07:00I would have done the same thing you did, I had a ...I would have done the same thing you did, I had a bad experiance once with a buyer who paid for a hat - wore the hat - two weeks later I recieved an email telling me she had lost the hat while shopping and asked for a refund!! I politely told her that a refund for her loosing the hat would not happen, but I would make again the same hat at a reduced price as I knew she really loved the hat and was heartbroken at loosing it - I think you have a very good business head :)Nina O'Brienhttps://www.blogger.com/profile/16864193368019556484noreply@blogger.com