I was checking my email account yesterday afternoon and had received the magical message from Folksy to say I'd sold an item, followed by the even more magical email saying my buyer had paid for it.
The item in question was one of my amigurumi patterns, so, as stated in the listing, I sent an email with the pattern PDF. Then a short time later came a message from the buyer saying they'd thought they were buying the finished object rather than the pattern and they should have read the listing properly.
I responded to their message asking if they would like a refund, and they replied that would be nice but not necessary as it was their mistake. I decided to give a refund, and amended my listing to make it clearer (
here is the listing - I added the red text, the rest of the description is the same).
Now maybe I've done myself out of a legitimate sale, but I figure it's better to have someone think "Hey, people on Folksy are nice" and tell their friends about a good experience rather than have them think "Huh, I'm never shopping on Folksy again".
So, did I do the right thing? What would you have done?